IC-Potential received the highest customer ratings

In IC-Potential's latest customer survey from September 2019, the analysis company received their highest ratings ever. 100% satisfied customers*, of which 75% are very satisfied and 25% are quite satisfied. IC-Potential also received an NPS value of +69**.

IC-Potential has conducted a customer survey with all existing customers who have collaborated with the company since January 2018. 52% of customers responded and the survey result is the best since IC-Potential started its business about 20 years ago. 100% satisfied customers, of which 75% are very satisfied and 25% are quite satisfied. IC-Potential also received an NPS value of +69.

– Our ability to deliver is crucial to our long-term survival. We will never be better than our last delivery. We must continue to involve the customers in our cooperation and development work. It is incredibly inspiring to work with such engaging and competent employees, says Marcos Jorge, CEO of IC-Potential.

*Satisfaction question: Overall, how satisfied are you with IC-Potential as a supplier? With answers ranging from “1 - Very dissatisfied" to “5 - Very satisfied".

**NPS question: On a scale of 0-10, where 0 is very unlikely and 10 is very likely: How likely are you to recommend IC-Potential to a friend or colleague? The NPS value is calculated by taking the percentage that answered 9-10, minus the percentage that answered 0-6. NPS can assume a value between -100 and +100.

For more information contact:
Marcos Jorge, CEO of IC-Potential AB, +46 708-660 360 marcos.jorge@ic-potential.com

IC-Potential received the highest customer ratings

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